QUALITY ASSURANCE/INSIGHTS MANAGER (KZN) R400 – R450 000 P.A

Posted 7 months ago

EXCITING OPPORTUNITY FOR INDIVIDUAL WITH TERTIARY QUALIFICATION AND 7 YEARS QUALITY ASSURANCE MANAGEMENT EXPERIENCE IN CALL CENTRE ENVIRONMENT (PREFER BPO). 3 YEARS EXP IN MANAGING STAFF.  STRONG KNOWLEDGE OF STATISCALLY BASED Q.A. APPROACH. STAKEHOLDER MANAGEMENT EXPERIENCE.  STRONG ANALYSIS & REPORTING SKILLS.  DELIVER ON QA & INSIGHTS PLAN. OPTIMISE PERFORMANCE DELIVERY.  DEPLOY CALIBRATION EVENTS. ANALYSE MATERIAL PERFORMANCE DATA AND REPORT THEREON. EVALUATE & DEPLOY SPEECH ANALYTICS SOLUTIONS

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